Field Support

Field Support

Bringing our expertise to you

TrinityRail stands by our customers no matter where they are located. Our field support specialists can be quickly dispatched to your location to provide comprehensive training on all TrinityRail equipment including proper loading and unloading procedures. We also offer proactive fleet inspections, maintenance, modifications, and more.

Two employees discussing a railcar

OUR FIELD SUPPORT SERVICES

a man teaching railroad things in front of a group

TRAINING

We develop and provide on-site training curriculum and hands-on-knowledge to ensure your employees have our industry leading expertise and can quickly turn actionable insight into real time solutions. Training is customized, personalized and includes:

  • Proper usage and best practices of your railcar
  • All mechanical aspects of TrinityRail equipment
  • Proper loading and unloading requirements per accepted and reasonable industry standards
Man inspecting a railcar with a flashlight

INSPECTIONS

Staying ahead of the curve is key to driving growth and we plan, conduct, report and monitor regular fleet inspections to minimize downtime.

  • Proactive fleet inspections
  • As a railcar provider, our team has the expertise to provide the inspection services required for our customers to better utilize the equipment in their fleet
two men working on a railcar

CONSULTING/ADVISING

Our entire team is made up of professionals who know this business and can provide the answers when you need them most. We’ve seen it all and can apply that know how to help you drive business goals.

  • Operations evaluation
  • Repair, maintenance & service consultation
  • Our team remains focused on our customer’s need, evaluating all aspects of railcar operations and providing solutions to optimize the full potential of all assets
man inspecting the bottom of a railcar

TECHNICAL TROUBLE-SHOOTING

Keeping you in motion throughout the rail life cycle requires expert knowledge and a company that’s on your side, not on the clock. Our experts are available 24/7 to provide the big and small solutions to power your business.

  • Problem solving
  • Issue resolution
  • With over 300 years combined experience, our team has the expertise and know-how to solve a wide variety of problems to keep your fleet moving

On-call peace of mind

TrinityRail has decades of experience providing transportation solutions for some of the world’s largest companies. Our field support team travels throughout North America, bringing knowledge and experience to your site to help you overcome challenges, reduce downtime, and build confidence in your railcar operations.

Our field support team is standing by.

Contact Us